Midnight Hub

Legal

Privacy Policy

Last updated: 5 November 2026

This policy explains how Midnight Hub ("we", "us") collects, uses, stores and protects your information when you use our website and services.

Information we collect

  • •Full name
  • •Mobile number
  • •Email address
  • •Delivery address
  • •UPI ID
  • •Bank account details (only when required for cashback processing)
  • •Order information
  • •Transaction information
  • •Account information

How we use your information

  • •To process food orders.
  • •To deliver orders to you.
  • •To provide customer support.
  • •To process cashback and promotional offers.
  • •To verify customer information when necessary.
  • •To communicate important order updates.
  • •To prevent fraudulent activities.

How we protect your information

Your information is stored with our hosting provider and access is restricted to authorised Midnight Hub staff who need it to serve you. Customers can only see their own account details. Saved UPI and bank details are shown only to you and to authorised staff processing your cashback.

No online system is completely risk-free, but we take reasonable steps to keep your information safe and only collect what we need.

Third-party services

Where needed to provide our services, some information may be shared with delivery partners (such as Zomato and Swiggy), payment providers, and other service providers who help us run Midnight Hub. We do not sell your personal information.

Data retention

We keep your information while your account is active. Some transaction records (for example, completed cashback payouts) may need to be retained where legally required, even after a deletion request — these are kept with personal details removed wherever possible.

Your Data, Your Choice

You can ask us to delete your personal data, permanently delete your account, or remove your saved UPI or bank details. Every request gets a Request ID so you can track its status: Pending, Under Review, Approved, Rejected or Completed.

Questions about this policy? Contact us.