Refund & Cancellation

• •Food orders are generally non-refundable once preparation has started.
• •Refunds are not normally provided for changes in customer preference after preparation.
• •Once an order is successfully prepared and delivered, it is generally not eligible for a refund.
• •Duplicate payments, and failed transactions where money was deducted but the order was not confirmed, will be investigated.
• •For incorrect, missing, damaged or significantly delayed orders, please contact our support team for help.
• •Eligible cases are reviewed individually.
• •Any approved refund is processed to the appropriate payment method within a reasonable processing period.

• •You may request a cancellation before food preparation begins.
• •Once preparation starts, cancellation may not be possible.
• •Any cancellation or refund decision will be communicated to you.

Orders placed through Zomato or Swiggy may also be covered by that platform's own refund and cancellation terms. You can raise an issue in the app or contact us directly.

This policy does not limit any rights you have under applicable consumer protection laws.